Important Information on Service Pack 2

Attention: Important Information on Service Pack 2

We
take product quality seriously and make every effort to avoid and
resolve issues that adversely impact our customers.  Unfortunately, we
have recently discovered a bug with Service Pack 2 (SP2) that affects
all customers that have deployed it for SharePoint Server 2007. 

During
the installation of SP2, a product expiration date is improperly
activated. This means SharePoint will expire as though it was a trial
installation 180 days after SP2 is deployed. The activation of the
expiration date will not affect the normal function of SharePoint up
until the expiration date passes. Furthermore, product expiration 180
days after SP2 installation will not affect customer’s data,
configuration or application code but will render SharePoint
inaccessible for end-users.

We are working to release a
hotfix to automatically fix this issue. A manual work-around is
currently available and involves customers re-entering their Product ID
number (PID) on the Convert License Type page in Central
Administration.  For more information and detailed steps please read
this KB article.

We want to assure our customers that this issue does not impact data integrity or their SharePoint deployment in any other way.

For
your convenience, below are some answers to questions that you may have
and we will update this blog post with a link to the hotfix as soon as
it’s available.

We apologize for any inconvenience this issue may cause you.

Jeff Teper
Corporate Vice President
SharePoint.

Q&A

Which products are affected by this?
Applying
Service Pack 2 to any of the following products will result in this
issue: Office SharePoint Server 2007, Office SharePoint Server 2007 for
Internet Sites, Project Server 2007, Form Server 2007, Search Server
2008 and Search Server 2008 Express.

Windows SharePoint Services 3.0 is not affected by this issue.

What can I do to fix it?
To
work around this issue customers will need to re-enter their Product ID
numbers (PID) on the Convert License Type page in Central
Administration.  Please see this KB article for detailed steps. 

Customers can also wait for the hotfix (available for free from http://support.microsoft.com) to resolve this issue.

Product ID numbers (PIDs) can be retrieved by logging into the Volume Licensing Service Center.

Note: For Search Server 2008 Express the only way to resolve this issue is to apply the hotfix.

What is Microsoft doing to fix it?
Microsoft
is working on a hotfix and public update for the product. We will
update this blog post with details and a link to the hotfix as soon as
it is available.

Do I need to update all of the servers in my farm?
No. The Product ID number only needs to be entered once.

What if I haven’t installed SP2 yet but want to? What should I do?
You
can continue to plan for and install Service Pack 2 for SharePoint
Server 2007 with the additional step of re-entering your Product ID
number after the installation is complete by following the instructions
in this KB article.

Does this issue impact anything else?
The
issue only activates the product expiration date. The activation of the
expiration date does not affect the normal function of SharePoint up
until the expiration date passes, at which point SharePoint will be
inaccessible for end-users. This issue does not affect customer’s data,
configuration or application code.

I can’t find/don’t know my original PID, where can I find it?
Product ID numbers (PIDs) can be retrieved by logging into the Volume Licensing Service Center.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s